Returns Policy & Missing Items


Missing Or Wrong Items In Your Order : 

If you have any missing items or wrong items in your order please inform our drivers immediately when the goods are delivered , or contact our customer service staff via Live Chat , phone : 0755-26672080 , email : info@nogogo.cn or via our Official WeChat Account :lovenogogo. 


We will then either replace the goods or credit your account accordingly .


Please Note : 

For these claims to be processed and accepted we need to be notified within 24-48 hours of you receiving your delivery . If claims are lodged outside the above prescribed time frame Nogogo Online Groceries cannot guarantee the claim will be validated .


Not Happy , Send It Back : 

At Nogogo Online Groceries, we want you to be 100% satisfied with our products and services 100% of the time.


We guarantee that quantity is correct, when you receive your goods, please check with our driver to ensure your order is correct.


If you any issues or concerns with your goods when you receive your order, please advise our driver . Then contact  our customer service team to discuss how to correct this issue.. We will refund money or add a credit into your account within 1 business day .


After our driver has left if you discover any product that is bad or rotten, please contact our customer service and we will request that you  send us some photos of the goods in question . After we investigate, we will refund the relevant monies, as a credit into your account or add the corresponding products into your next order.


Please Note : 

We require images of the product in question as well as an explanation so we can follow up accordingly with our Quality Assurance procedures . 


All claims must be made within 48 hours of receiving the goods , otherwise Nogogo online Groceries cannot 100% guarantee the quality of the goods delivered . 

In some cases we understand that some customers may not intend to use their goods immediately . On these occasions we can accept returns and or refunds up to but no more than 72 hours after the goods have been delivered to the customer .


After this time period Nogogo Online Groceries cannot guarantee  and or may not take  responsibility for the goods in question.